At Medical Negligence Solicitors London, operated by JF Law Limited, we are committed to providing a high-quality legal service to all our clients. If something goes wrong, we need you to tell us about it. This will help us to improve our standards.
JF Law Limited is authorised and regulated by the Solicitors Regulation Authority (SRA No. 619586).
This Complaints Policy sets out how you can make a complaint, how we will handle it, and what steps you can take if you remain dissatisfied.
How to Make a Complaint
If you are dissatisfied with the service you have received or the conduct of a member of staff, you can make a complaint by contacting us in writing, by email, or by telephone:
Complaints Officer
JF Law Limited
info@jflaw.co.uk
Please provide:
- Your full name and contact details
- The details of your complaint
- How you would like the complaint to be resolved
What Will Happen Next?
- We will acknowledge receipt of your complaint within three working days.
- We will investigate your complaint thoroughly. This will involve reviewing your file and speaking to any relevant members of staff.
- We aim to provide a full written response within 28 days. If the complaint is complex and requires more time, we will inform you of the delay and update you regularly.
- We will explain our findings and, if appropriate, offer a remedy.
What If You Are Not Satisfied?
If you remain dissatisfied after receiving our final response, or if we have not resolved your complaint within eight weeks, you may refer the matter to the Legal Ombudsman.
The Legal Ombudsman can investigate complaints about poor service provided by solicitors. You must refer your complaint within:
- One year of the act or omission complained about; or
- One year from when you should reasonably have known there was cause for complaint.
You must also refer your complaint within six months of our final response.
Legal Ombudsman contact details:
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Complaints About Breaches of SRA Rules
If your complaint relates to a breach of SRA principles such as dishonesty or discrimination, you may contact the Solicitors Regulation Authority directly via www.sra.org.uk/consumers/problems.
